❓Frequently Asked Questions (FAQs) – Momoprint

1. What age are Momoprint toys suitable for?

We offer toys for various age groups, from toddlers (1+) to early learners (6+). Each product page includes recommended age ranges to help you choose the right toy for your child.

2. Are your toys safe for children?

Absolutely! Safety is our top priority. All Momoprint toys are made from non-toxic, child-safe materials and meet Vietnamese and international safety standards.

3. How can I place an order?

Simply browse our website, add your favorite toys to the cart, and proceed to checkout. You can also reach us directly if you prefer to place an order via message or phone.

4. What payment methods do you accept?

We accept bank transfers, cash on delivery (COD), and online payments via secure gateways.

5. How long does delivery take?

• Ho Chi Minh City & Hanoi: 1–3 business days

• Other provinces: 3–5 business days
  You’ll receive a tracking number as soon as your order ships.

6. Do you offer free shipping?

Yes! We offer free shipping on orders over 500,000 VND.

7. Can I return or exchange an item?

Yes! We accept returns within 7 days of delivery if the item is unused and in its original packaging. See our Return & Refund Policy for full details.

8. Do you offer gift wrapping or special packaging?

Yes! Just let us know at checkout or contact our team – we’ll be happy to make your gift extra special.

9. Do you offer wholesale or bulk orders?

Yes, we do! Please contact us at [email protected] or by phone for special pricing and custom packages for schools, events, or gifts.

10. How can I contact customer service?

You can reach us via:
📩 Email: [email protected]
📞 Phone: +18582554111
We’re available Monday to Saturday, 9:00 AM – 6:00 PM.